FAQ
Answers to most common questions about products, orders, shipments, and payments.
Happytail – Ceramic Mug
$49.99
$99.99
$49.99
$99.99
$49.99
$99.99
$49.99
$99.99
Color
Orange Fox
Orange Girl Fox
Blue Cat
Color
Orange Fox
The Happytail Ceramic Mug combines playful design with everyday comfort. Featuring a cheerful fox illustration and a sculpted tail handle, it’s crafted from smooth ceramic to bring warmth and character to your daily routine. Ideal for cozy moments at home or cheerful sips at the office.
- Whimsical Animal Detail: Fox-themed print with a 3D sculpted tail handle for added charm.
- Glazed Ceramic Finish: Smooth surface with solid weight for a satisfying in-hand feel.
- Comfortable to Hold: Tail-shaped handle provides a secure and ergonomic grip.
- Gift-Ready Packaging: Comes in a paper box—perfect for birthdays, holidays, or casual gifting.
- Daily Use Friendly: Great for coffee, tea, or cocoa at your desk, kitchen, or bedside table.
Dimensions: 12.8cm x 9cm x 10.5cm | 5in x 3.5in x 4.1in
Order Processing Time
We strive to process all orders within 1–2 business days (Monday through Friday). During peak seasons or in the event of issues such as incomplete payment or insufficient shipping details, processing may take up to 4 business days. In such cases, we will reach out to you via email to resolve the issue before shipping.
Order Cutoff Time
Orders placed after 5:00 PM Eastern Time (ET) will begin processing the following business day. This may add an additional business day to the delivery estimate.
Estimated Delivery Times
- Handling Time: 1–2 business days
- Transit Time (U.S.): 3–13 business days
- Transit Time (International): 3–13 business days
- Estimated Delivery (U.S.): 4–15 business days
- Estimated Delivery (International): 4–15 business days
Please note that these are estimated ranges, not guaranteed delivery dates. External factors like holidays, weather, or carrier issues may impact your delivery. We will notify you if any major delays occur.
Shipping Rates
United States
- Orders $0.01 – $55.00: $4.99 shipping
- Orders $55.01 – $199.99: $7.99 shipping
- Orders $200.00 and above: Free shipping
International
- Orders $0.01 – $55.00: $5.99 shipping
- Orders $55.01 – $199.99: $9.99 shipping
- Orders $200.00 and above: Free shipping
Delivery Partners
We ship using reliable postal and courier services such as:
USPS, Canada Post, Royal Mail, Australia Post, and other national carriers, all with tracking options.
International Shipping, Duties, and Taxes
International customers are responsible for any applicable customs duties, taxes, or import fees charged by their local authorities.
Cresta Home is not liable for customs-related delays, which are solely managed by the customs office of the destination country.
For More Information: Shipping Policy
Return Timeframe
You have 14 days from the date of delivery to request a return.
Return Eligibility
To be eligible for a return, the following conditions must be met:
- Items must be unused, unworn, and returned in original packaging
- All tags and labels must remain attached
- You must provide proof of purchase (such as your order number or receipt)
Returns that don’t meet these criteria may be declined.
How to Request a Return
To initiate a return, please email us at support@crestahome.com and include:
- Your full name
- Your order number
- A brief reason for the return
We’ll get back to you within 1–2 business days with instructions and the return shipping address.
Important: Returns sent without prior authorization will not be accepted.
Return Shipping
Customers are responsible for return shipping costs.
We strongly recommend using a trackable shipping service and keeping your shipping receipt.
Damaged or Incorrect Items
Please inspect your order as soon as it arrives.
If you receive a damaged, defective, or incorrect item, contact us right away at support@crestahome.com so we can evaluate the issue and resolve it promptly.
Exchanges
We’re happy to accommodate exchanges.
If you’d like to exchange an item for another size, color, or style, please reach out to us at support@crestahome.com with your order information and request.
- Items must meet the same return conditions (unused, original packaging, tags attached)
- Exchanges are subject to product availability
- Customers pay for return shipping, but we’ll cover the shipping cost for the replacement item
Our team will walk you through the process once your request is approved.
EU Customers: 14-Day Cooling-Off Period
If your order was shipped to a country in the European Union, you have the right to cancel or return your purchase within 14 days, for any reason, under the EU Consumer Rights Directive.
To qualify:
- Items must be returned unused, with original tags and packaging
- You must include proof of purchase
Refunds
Once your return is received and inspected, we’ll notify you of the status.
If your return is approved:
- A refund will be processed to your original payment method
- Refunds are typically completed within 10 business days
Please note: It may take additional time for your bank or card issuer to post the refund to your account.
If it’s been more than 15 business days since your refund was approved and you haven’t received it, please email us at support@crestahome.com.
For More Information: Return & Refund Policy
OUR VISION
At Cresta Home, we believe the home can be more than functional - it needs to be in consideration of the occupants. Each item is chosen by us to generate calm, harmony, and peaceful confidence to your home. Each item using soft materials, a natural palette and always lasting materials. We want to create homes that feel like they collectively resonate meaning, not rushed or styled. Homes where people co-created something that is beautiful, comfortable and meaningful in the details.
Order Processing Time
We strive to process all orders within 1–2 business days (Monday through Friday). During peak seasons or in the event of issues such as incomplete payment or insufficient shipping details, processing may take up to 4 business days. In such cases, we will reach out to you via email to resolve the issue before shipping.
Order Cutoff Time
Orders placed after 5:00 PM Eastern Time (ET) will begin processing the following business day. This may add an additional business day to the delivery estimate.
Estimated Delivery Times
- Handling Time: 1–2 business days
- Transit Time (U.S.): 3–13 business days
- Transit Time (International): 3–13 business days
- Estimated Delivery (U.S.): 4–15 business days
- Estimated Delivery (International): 4–15 business days
Please note that these are estimated ranges, not guaranteed delivery dates. External factors like holidays, weather, or carrier issues may impact your delivery. We will notify you if any major delays occur.
Shipping Rates
United States
- Orders $0.01 – $55.00: $4.99 shipping
- Orders $55.01 – $199.99: $7.99 shipping
- Orders $200.00 and above: Free shipping
International
- Orders $0.01 – $55.00: $5.99 shipping
- Orders $55.01 – $199.99: $9.99 shipping
- Orders $200.00 and above: Free shipping
Delivery Partners
We ship using reliable postal and courier services such as:
USPS, Canada Post, Royal Mail, Australia Post, and other national carriers, all with tracking options.
International Shipping, Duties, and Taxes
International customers are responsible for any applicable customs duties, taxes, or import fees charged by their local authorities.
Cresta Home is not liable for customs-related delays, which are solely managed by the customs office of the destination country.
We are unable to offer modifications, store credit, refunds or cancellations on any orders before they have been delivered to you except for some very specific situations. If you would like to see if you qualify for a refund before your order is shipped, please reach out to our email within 8 hours of the order being placed and we will do our best to accommodate your needs.
If you have miss spelled or auto filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double check if the address given is wrong kindly notify us via email. If the given address is wrong we can change the address to the correct one within 8 hours.
Absolutely, we are here to help!
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.